Adjustment pending? Fast resolution on this one. I have a similar photo of Seedless Strawberry Jam on my other blog. Exact same issue with 2 different sellers. A set of 6 glass jam jars shipped without any padding and only one of the jars in each big box was smashed, but it got goo all over all the others. What a mess. They would not be able to resell the good jars in that condition, so they issued a no-return refund for the full amount.
They have kept a customer happy without overburdening the landfill, RFLOL.
PS: The seedless jam is really good. I use it to flavor my home made ice cream. Yes, sugar, but not as much as in the average commercial product.